This is a Brand New machine, within 3 weeks of ownership it started giving problems.
I'm asking as I've had 18 months of rubbish service from them over the phone, traveling to stores out of town, all extra costs to me trying to get issues resolved.
I did during April of 2011 get told by one support person, after 9 hours on the phone, to take my Mac to the store for an exchange, which I did But then got told Had to take it to another store way out of town, for the exchange which never happened. AlI I got was a reinstall of the O/S. Needless to say no resolve.
Since then more support calls until I took it back to another store, again way out of town, finally got a swop-out of Mac's. This was only as a result of writing to the CEO, which is when compensation was offered for after the issues had been resolved.
So now after many calls from Apple asking what I'd like for the compensation NOT being unreasonable, I asked for just enough to cover my expenses and time at these places.
I asked for my Protection Plan to be reinstated to the date of the replacement PC, as the assistance had proved to be none existent in resolving any issue, 4GB Ram, a discount on an iPAD 3, and some gift vouchers so that I could get other software I'd like.
I'm told they will give me 4GB of Ram and an iPOD free, which is of NO use to me and that there will be no re-instatement of the protection Plan.